The purpose of the job is to provide consistent Management to the Contract; to ensure that a high quality service is provided to Emcor Facilities Services customer, that new and innovative techniques are developed and implemented to create a Market Leading operation, and to ensure that contractual and commercial issues are resolved to ensure that the Contract financial objectives are achieved.

The role of the Contracts Manager is a key position in co-ordinating various parts of
the business to ensure a quality service is experienced by existing and prospective
customers, both internal and external, in line with company commercial requirements.

The jobholder will be responsible for: -

a. Providing professional, efficient support functions through the use of clearly defined
procedures and audits.
b. Providing Commercial / Contractual management
c. Providing an improved cost effective, efficient service to all customers, both internal
and external, through the implementation and monitoring of Procedures, and show
continuous improvement
d. Providing support to site staff to ensure that their objectives can be met
e. Responding to Technical Support requests from Operational Staff, and providing cost-
effective solutions.
f. Assisting Operational Management in resolving Commercial issues.

PRIOR EXPERIENCE

1. A minimum of three years substantial experience in a similar role is required.
2. Practical experience of Commercial issues and Contract Law (in relation to Services
Contracts).
3. Experience of working within the definition of ISO 9002 and auditing to defined
standards.
4. Experience of dealing with customers and staff at senior management level.
5. Experience of Man Management and staff motivational techniques.

TECHNICAL EXPERTISE/KNOWLEDGE/QUALIFICATIONS

1. A minimum of ten years experience in the field of Building Services.
2. A working knowledge of all aspects of health and safety, and quality legislation.
3. An understanding of the definitions of ISO 9002 and its implementation in the Building
Services industry.
4. Sound Commercial knowledge

PERSONAL SKILLS

The following personal skills are seen as critical for the successful performance of the role. Job incumbents need to demonstrate evidence of:

1. People Management - the ability to clearly communicate and win the commitment of
others to achieving high levels of operational performance.
3. Commercial Awareness - the ability to understand the key financial, labour and
material variables within the contract budgets in order to maximise the return for the
organisation, and to be able to resolve contractual issues quickly and effectively.
4. Client Orientation - the ability to build positive relationships with customers in order
to speedily resolve day to day issues relating to job responsibilities and identify
opportunities for increasing the level of profitable successful business arising from
these relationships.
5. Resilience - the ability to maintain an objective and positive focus through periods of
high and sustained work pressure.
6. Work Standards - the ability to establish, implement and monitor high standards of
excellence in the areas of quality, safety and performance within the Contract.

Please read this job specification in detail - if you feel you meet the criteria, please forward me your CV shelley@oneresourcing.com