Desk based Sales Account Manager - IT - Warrington - £21K base £40K ote + Benefits

The Role

To promote our client, a leading Network & Technology solutions integrator, and its services with the objective of identifying and developing a pipeline of new opportunities to result in the creation of new business. Opportunities may come in the form of projects, partnerships or account penetration within new and existing accounts.

You will be predominantly desk based and focused on targeted projects and companies, positioning the clients proposition and delivering active opportunities. Successful candidates will gain a working knowledge of all of the clients telecoms / networking products and services and is responsible for maintaining a high level of customer satisfaction with existing Redstone customers.

Key Responsibility Areas

a) Maintain and consistently achieve their targets set by the line manager
b) Handle any customer queries and provide customer support
c) Call all customers at least once every 6 weeks to maintain customer rapport
d) Ability to be able to work as part of a team
e) Liaise with accounts department on any customer invoice queries
f) On larger accounts work along side the account manager planning activities and responsibilities on the account together
g) Liaise with Sales Support, Operations, and Service departments as appropriate to insure customer satisfaction

Success Measurements (take each key responsibility area and list results which will demonstrate successful performance in the role)

a) Achieve Targets on monthly/quarterly/ annual basis : set by line manager
b) Achieve/maintain customer satisfaction.

Relevant Experience, Knowledge & Training required to perform the role

Essential

Self Motivated, able to work on their own and as part of team
Good commercial understanding
Strong skills and experience within a sales environment
Confident and professional telephone manner

You will ideally have a good technical background in voice and/or data networks - Cisco, Avaya, Mitel, Nortel, Extreme, Juniper, Checkpoint, Alcatel

You must be eligible to work within the UK.

Key words : Sales, Account Manager, Account Management, Cisco, Avaya, Mitel, Telecoms, Networks, Nortel, New Business, Voice, Data

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003