Insurance Handler (Renewals) : Bedford, Bedfordshire : up to £13k plus performance related commission structure. Usual company benefits apply

We currently have a great opportunity for a renewals handler to join our Bedford based Independent Broker and help them maintain their excellent renewals retention record. This is a great opportunity for hard working, passionate individuals who enjoy selling quality insurance products to a large customer database. Our client may look at high quality candidates without prior insurance experience but the starting salary will reflect this.

In short we?re looking for candidates to offer a high quality renewal service ensuring all Insurance Renewals in respect of General Insurance are issued to Policyholders prior to renewal date.

Key Role and responsibilities:

? Inviting and renewal of general insurance policies
? Dealing with all client queries both face to face and on the telephone to include identification of cross selling opportunities and complete sale of policy.
? Compilation of Cross Selling Sheets for onward transmission to Office Manager.
? Attempt to ensure that all potential lapse Policyholders remain loyal (price matching) failing which cases must be referred to Renewals Supervisor.
? Attempt to resolve any errors or complaints prior to referral to Compliance Officer.
? To achieve private car renewal retention target on a monthly basis.
? Comply with all GISC/FSA Rules & Data Protection Act
? Contribute towards the development of a high Company image of professionalism, competence and customer satisfaction.

Desired knowledge:

? Financial Services Authority Insurance Code of Business Rules.
? The principles, practices and legalities of all major classes of General Insurance and in particular, insurable interest, utmost good faith, indemnity, contribution, average and subrogation.
? The range of Personal Lines products offered by the Company and the handling procedures for each of them.
? The Misys computer system, procedures and authority : including EDI.
? The Company?s Complaints Procedure.
? Relevant sections of the Road Traffic Acts.
? Rehabilitation of Offenders, Disability Discrimination and Race Relations Acts.
? The Data Protection Act.
? Credit Schemes offered.
? The general functions of all other areas of the Company and how these relate to this role.
? Misys computer system.

Looking for in you:

? Flexibility and adaptability.
? Computer literate.
? Customer service skills.
? Planning and organisation skills.
? Attention to detail and accuracy.
? Management of relationships.
? Written and spoken communication skills.
? Team player.

If this sounds like you or you would like to speak to us directly about the vacancy then please forward your CV for an immediate assessment.

As with many job types applications intake can be very high and as such it is important that applicants display their skills, abilities and suitability in a clear CV format (preferably Word). Due to the high numbers of applications received please note that if you do not hear from us within 5 working days then you have not been successful for this role. However, we may contact you in the future if you are deemed suitable for another role we have. Pride Recruitment accepts applications from any suitable candidate regardless of age, gender, ethnicity, sexuality, race or religion but we must state that all applications must be from candidates eligible to live and work in the UK on a permanent basis.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Key skills: Insurance, personal lines, renewals, account handler, insurance products, customer service, insurance