Customer Support Engineers - German Speaking

Hardware Customer Service Engineers- Fluent German

3 x enthusiastic Customer Service orientated German speakers with knowledge of various IT areas (Technical Customer Support or Customer Service & PC Hardware), required

The Role of a Hardware Customer Service Engineer

This is a challenging and multi-tasking role dealing with issues of varying complexity.
The main job requirements are:
·Troubleshooting, fault finding & resolving customers? technical issues, covering a wide variety of hardware products via interactive services.
·Replicating issues and conducting research to find answers to questions and to ensure quality of resolution of customer issues.
·Working closely with experts in their field to resolve issues
·Regularly updating customers on the progress of their issues and maintaining accurate records
·Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
·Working as part of a team, sharing work in customer issue resolution.
·Continuous learning by developing further knowledge of the products supported. There is ongoing structured training provided on the various hardware products supported.

The Selection Criteria

IT Knowledge/Skills required
· How to build a PC from scratch
· Home PC system architecture
· How PC hardware components interact
· Networking

Experience required
·Proven technical troubleshooting skills, ensuring an appropriate level of support for different types of customer.
·Demonstrates strong customer service/support skills.
·Accustomed to conducting research from various sources to find answers to questions Proven ability to share knowledge with other team members, encouraging a culture of continual improvement across the team.

Personal attributes
·A hardworking and self motivated individual who seeks to develop their own technical skills and knowledge on a daily basis outside of the ongoing training and support provided
·Ability to empathise with the customer and identify the right technical level at which to communicate.
·Ability to work to tight deadlines and maintain a professional and positive profile under pressure
·Dedication to providing high quality customer service across a range of contact channels
·Able to multi-task and manage and prioritise own time.
·Good verbal communication skills to be able to guide customers to the resolution of their issues
·Good written communication skills to ensure accurate and relevant content generation.


Form more info please call Laura now on 01749 677778 or send in your CV and request a call back ,these roles are urgent so please dont delay.