Responsible to:
Sales Office/Trade Counter Manager

Summary:
Achieve company goals in order to maximise profits through effective generating of sales, processing of orders and associated administration

Essential Duties and Responsibilities:
Participating in all activities that contribute to the achievement of the centres sales, margin and profit targets

Complying with all policies, procedures and legislation relevant to the role

Assisting the centre management team to achieve KPI standards

Answering all incoming calls within the require timescales

Processing orders received via phone or fax and where possible always exceeding the expectations of the customer

Where applicable, serving customers at the trade counter in an efficient and friendly manner, ensuring the quantity of goods is correct against the amount invoiced and the quality of goods meets the required standards

Carrying out an agreed volume of telesales calls to profiled accounts in order to increase their turnover year on year

Maximising all sales opportunities by identifying customer needs and offering appropriate solutions

Compiling and maintaining records of all telesales calls completed and any customer intelligence gathered

Dealing with complaints promptly and effectively to provide and maintain a high standard of customer service.

Monitoring and actioning all back orders and complying with manufacturers returns policies

Maintaining centre administration in line with company policies and procedures

Ensuring any Health and Safety or security breaches are reported immediately to the Sales Office Manager and/or Centre Manager

Participating in the bi-monthly Watts Happening meeting and providing constructive feedback in relation to centre performance and operational issues

Participating in the centres annual stock take whilst complying with the company guidelines

Carrying out any other reasonable tasks or duties at the discretion of the management.

Working hours are either 07:30 - 16:00 or 08:30 - 17:30. Monday - Friday