Team Leader (Insurance) - Gloucester, Gloucs, £24,000 - £30,000 including 22 days minimum annual leave, annual profit incentive bonus scheme, generous contributory pension, medical insurance, financial support for study.

We currently have an exciting vacancy for our esteemed Gloucester based insurer. Based in the Heart of England, neighbouring Wales and the Cotswolds our client has excellent history and tradition in the insurance market and is a great place to develop your career out of the hustle and bustle of many of the London markets. They deal primarily with a niche sector of the market and have had a large presence here since their inception.


The Company:
A British owned business with group assets of over £1 billion and net assets of over £200 million. They have around 175,000 customers across the globe, with international branches including Canada, Ireland, New Zealand and Australia. They are an ethical company providing excellent training and quality support for all permanent staff showing their commitment to growth, development and employee value. At over 100 years old they have grown and changed to become a broad, financial services organisation dedicated to meeting the needs of customers from all walks of life at home and overseas. Their customers depend on them to protect their property and finances. Customers enjoy the benefit of knowing that they invested wisely, by dealing with this established insurer and an expert team of financial advisors. Another great bonus to this company is that they are also one of the UKs top Ten Corporate Donors, illustrating their generosity and corporate responsibility. Always striving to be the best in terms of high quality and service, they have been recognised with a BS EN ISO 9001:2000 certification


Role and Key Responsibilities:
Following a re-structure within Management Services, our client is looking for a team leader for their Property and Services Helpdesk and Reception and Switchboard functions. Customer Service is key to the effective operation of these functions, contact being directly with both external customers primarily through reception and switchboard and with internal customers primarily through the helpdesk.
You will be required to handle the more complex work within the team, including complaint handling, in order to achieve results in line with the high standards of service defined within this company. You will also liaise with other areas of the business, and in particular with other areas of Management Services, to provide an effective service. Within this role you will report directly to the Head of Property and Services and the role will require you to work closely with the Property and Services Helpdesk and Reception and Switchboard teams, so you will also need to have effective people management skills and be capable of motivating and developing employees to be able to deliver the high standards of service.

Qualifications and Previous Experience Required:
Previous team leading experience in an office environment is essential for this role. The successful applicant would be expected to hold, or be prepared to commence studies towards, an NVQ level 3 or other relevant professional qualifications.


The Package:
Team Leader (Insurance) - Gloucester, Gloucs, £24,000 - £30,000 including 22 days minimum annual leave, annual profit incentive bonus scheme, generous contributory pension, medical insurance, financial support for study.

If this sounds like you or you would like to speak to us directly about the vacancy then please forward your CV for an immediate assessment.

As with many job types applications intake can be very high and as such it is important that applicants display their skills, abilities and suitability in a clear CV format (preferably Word). Due to the high numbers of applications received please note that if you do not hear from us within 5 working days then you have not been successful for this role. However, we may contact you in the future if you are deemed suitable for another role we have. Additional Resources accepts applications from any suitable candidate regardless of age, gender, ethnicity, sexuality, race or religion but we must state that all applications must be from candidates eligible to live and work in the UK on a permanent basis.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Key Skills: Customer Services, Team Leader, Insurance, charity, ethical, financial services, underwriting, underwriters, Gloucester, Gloucestershire, Lloyds, sales, management, account manager