Working within the Meter Operations office team you will provide a high quality service to our Field force and Customers by co-ordinating field activities & by resolving metering equipment faults, to minimise estimated and poor data reaching settlements.
Your role is to resolve issues, not just process them, to establish the root cause of problems, take corrective action, escalate procedural non-conformities and have the creativity to propose alternative methods to achieve better results.

Accountability/Key Responsibilities
1. Independent management of own workload to meet & exceed individual and team objectives
2. Ensure field activities are completed in line with contractual timescales
3. Investigate faults with metering equipment and progress to resolution in line with industry and contractual timescales
4. Know our service lines, work to meet them, take action to avoid and escalate risks to head off failure.
5. Meet and challenge the business processes by highlighting non conformity and suggesting improved ways of working
6. Support the Operational teams by reacting swiftly to escalations to always strive for higher levels of customer satisfaction
7. Support to fellow team members by sharing skills and knowledge and communicating information and ideas.

Education
Educated to GCSE Level standard (or equivalent). Maths / English (A-C).
ALevels/Degree desirable

Experience
A minimum of 1 years work experience in an office environment
Customer Service experience
A high level of computer and system literacy, adaptable to any software
Must have good skills with all Microsoft office software
Able to follow multiple processes

Desirable experience
Previous data interrogation experience
Utility industry background
Supervisory experience


Please forward a copy of your CV to hayley @globeltd.net

If you have not been contacted within 5 working days then please assume your application has been unsuccessful