Customer Service Adviser (Insurance) - Gloucester, Gloucs, £16,000 including 22 days minimum annual leave, annual profit incentive bonus scheme, generous contributory pension, medical insurance, financial support for study.

We currently have a Customer Service vacancy for our esteemed Gloucester based insurer. Located in the Heart of England, neighbouring Wales and the Cotswolds our client has excellent history and tradition in the insurance market and is a great place to develop your career out of the hustle and bustle of many of the London markets. They deal primarily with a niche sector of the market and have had a large presence here since their inception.


The Company:
A British owned business with group assets of over £1 billion and net assets of over £200 million. They have around 175,000 customers across the globe, with international branches including Canada, Ireland, New Zealand and Australia. They are an ethical company providing excellent training and quality support for all permanent staff showing their commitment to growth, development and employee value. At over 100 years old they have grown and changed to become a broad, financial services organisation dedicated to meeting the needs of customers from all walks of life at home and overseas. Their customers depend on them to protect their property and finances. Customers enjoy the benefit of knowing that they invested wisely, by dealing with this established insurer and an expert team of financial advisors. Another great bonus to this company is that they are also one of the UKs top Ten Corporate Donors, illustrating their generosity and corporate responsibility. Always striving to be the best in terms of high quality and service, they have been recognised with a BS EN ISO 9001:2000 certification


Role and Key Responsibilities:
CPS (Churches Purchasing Scheme) supplies a comprehensive range of products to churches, associated groups and the general public. Based in Gloucester, CPS staff work closely with our client with a view to adding value and expanding the products CPS can offer its customers with a strong emphasis on service to our clients policyholders.
They are now looking for a Customer Service Adviser to assist them in expanding their portfolio of clients and increasing sales whilst retaining a high level of customer service.

The key element of this role is working as part of the telesales team, maximizing sales opportunities as well as servicing existing clients, order processing/monitoring and other administrative duties. No cold calling is required.

Qualifications and Previous Experience Required:
Whilst full training will be provided, ideally you should have some experience of working in a sales environment. In addition you must be customer focused, a strong team player with good communication skills with an ability to work under pressure and to team targets.




The Package:
Customer Service Adviser (Insurance) - Gloucester, Gloucs, £16,000 including 22 days minimum annual leave, annual profit incentive bonus scheme, generous contributory pension, medical insurance, financial support for study.

If this sounds like you or you would like to speak to us directly about the vacancy then please forward your CV for an immediate assessmentAs with many job types applications intake can be very high and as such it is important that applicants display their skills, abilities and suitability in a clear CV format (preferably Word). Due to the high numbers of applications received please note that if you do not hear from us within 5 working days then you have not been successful for this role. However, we may contact you in the future if you are deemed suitable for another role we have. Additional Resources accepts applications from any suitable candidate regardless of age, gender, ethnicity, sexuality, race or religion but we must state that all applications must be from candidates eligible to live and work in the UK on a permanent basis.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Key Skills: Customer Services, sales, Insurance, charity, ethical, financial services, underwriting, underwriters, Gloucester, Gloucestershire, Lloyds, sales, management, insurance, corporate, customer focus