Global premium consumer electronics company require a Head of Customer Service Communication to work from their offices in Hampshire. You will need to have excellent people management skills to run a team. Strong focus on procedures & processes. Strong communication skills from all aspects. Ability to deal effectively with customer enquiries & complaints at all levels. Ability to coach & mentor customer facing personnel in all aspects of communication dealing with difficult situations. desirable: Luxury Industry Experience, Communication on a Global Level, Knowledge of Russian, Chinese, Japanese or other European Languages, Service Centre Management.