Great opportunity to work for a leading publishing house.


Job Title : International Customer Service Representative

· Do you have export & international supply experience?
· Do you have a strong customer service background, with the ability to liaise confidently with a variety of people?
· Do you want to work for the company recently voted 2nd in the annual ?Publisher of the Year? awards?

We have a passion for understanding and exceeding our customers? expectations. To ensure the delivery of service excellence, we place the highest priority on training, developing and retaining our people.

We currently have an exciting opportunity for a keen and eager individual to join our friendly and successful Books Customer Service department. As a member of the International Customer Service team, you?ll be responsible for providing support to our customers in the Middle East & Africa.

This is a permanent position based at our offices in Oxford. The role is fulltime, working 35 hours per week.

Your contribution will be to:
· Provide excellent service and support to a variety of international & over sea?s customers primarily by email, but also telephone and letter correspondence
· Be personally responsible for building and maintaining strong operational relationships with internal contacts, such as territorial sales managers and local distributors
· Enthusiastically meet and exceed all customer service targets

To succeed in this challenging role, you?ll need to:
· use your initiative while problem solving
· enjoy communicating with customers from different cultures
· be a team player, while also confident to work on your own
· most importantly be willing & flexible to turn your hand to different tasks

Do you:
· have knowledge & understanding of export practices, including freight forwarders and customs restrictions
· live within 15 miles of Oxford
· have previous experience of working in a fast paced customer service environment


We do our utmost to ensure that working for us is as rewarding as it is enjoyable and challenging. As such, our benefits package includes all the elements you?d expect from a successful business including a competitive base salary, contributory final salary pension scheme, life insurance and share option scheme. Our family friendly policies highlight the fact that life isn?t all work and no play. Flexible working options are open to all employees and our childcare voucher scheme remains very popular.

Our Company:

We standsunique as the world?s leading provider of scientific, technical and medical information, operating at the forefront of electronic publishing. Part of the FTSE-100 Company , we enable specialised communities from universities to healthcare professionals, to access more than 20,000 products and services globally.
In an ongoing commitment to being an employer of choice, we are committed to employing and developing talented and creative people who thrive on working in a challenging and fast paced environment. Globally we employ over 7,000 people, 1,500 of which are spread across offices in the UK, our largest being in London and Oxford.
Additional Information

Position Type: Permanent
Start date: May / June 2007