Our client a leading supplier of agricultural and construction equipment are currently looking to appoint an experienced Customer Service Supervisor to manage and oversee the Customer Service team supporting the UK markets.

The main duties will include leading the teams of Order Management and parts technical specialists responsible for supporting the UK dealer networks, for all aspects of parts logistics and distribution.

You will be required to be customer driven at all times to provide the best in class support to the dealer network and ultimately to our clients customers. You will utilise the call centre and contact management system data to drive root cause resolution and call response performance.

Lead the pro-active resolution of dealer issues in order to minimise the volume of dealer calls. Ensure that team objectives are met, in terms of call response rates and time to resolve issues.

Implement effective controls and reporting on dealer returns and direct shipment commodities. Employ problem solving and crisis management methods to resolve difficult customer situations.

PC literacy is essential and experience within a customer service environment would be a distinct advantage. Proven experience of leading and supervising a team is essential. Ideal candidates will also be educated to HND or degree level.

Successful applicants will have excellent communication skills both written and oral. An ability to deal with high pressure situations and to manage potential conflict with dealers and customers. You will be fully motivated to provide quality customer service.

Applicants must have excellent leadership and team working skills and be prepared to share any additional workload. If you feel you have the above qualities and would like to have the opportunity to work for a global market leader then contact Sarah Smith today for an immediate interview.