Great opportuinity to work for a leading Publishing House.

To work as an integral part of the Books Customer Service department to maintain efficient customer services. Accountable for effective operational relationships with clients & customers and for maintaining predetermined standards of performance.

Teamwork· Work as part of a team to manage departmental processes according to service level agreements.·
Work as part of a team to achieve agreed objectives.·Provide flexible support for team members and other teams.·Demonstrate commitment to team objectives.Customer Service·Maintain a customer service focus in all activities.·Provide excellent service & support to a variety of customers via telephone, fax & email.· Direct contact with global customers requires an awareness and appreciation of cultural differences. · Awareness of departmental objectives and role as part of the central fulfillment team.

Quality Accountability·
Achieve and maintain agreed standards of performance.·Be personably responsible for building & maintaining strong operational relationships with key customers and internal contacts.· Be answerable and accountable for own actions and results.·Identify own needs for development and additional training.

Good communication skills.·
Willingness to accept responsibility and participate as effective team member.
Flexibility/ability to interchange to support seasonal departmental requirements.·Organised & methodical approach.·
Confident and able to use own initiative.

·Competence in the use of Windows applications.· Understanding of customer requirements.·Appreciation of fulfillment operations.·Attention to detail.·Ability to work within tight deadlines.