Main Responsibilities
· Working to support our customers in the specific businesses and within the Customer Service team
· Confidence in dealing with the product end users varying requests
· Works closely with the Sales Managers when updating and maintaining pricing contracts with customers
· Manages service complaints when necessary and, is empowered to resolve the problem as far is able, ensuring that prompt follow up is provided to the customer following investigation and closure on the system
· Responsible for handling all telephone enquiries form your customers and sales team including price, order, stock, and first line products enquiries
· Provide strong interaction with the sales and marketing team on appropriate marketing activities.
· On occasion required to visit key accounts, enhance and maintain existing, well established relationships and promote the customer service profile.
· Overtime will be required on occasions where additional activities exist
· Manage customer orders and ensure stock allocation is completed in a timely manner
· Keeping customers informed of order status in a proactive manner


Person Specification
· Educated to A level standard or higher
· Excellent proven verbal and written communication skills
· A scientific/clinical background would be an advantage for this role
· Good PC knowledge, preferably Microsoft applications
· Successful candidate must enjoy working within a challenging environment as part of a busy team
· Well presented with a professional approach and image
· Excellent telephone skills, some experience of a call centre environment would be an advantage
· Experience of working within a close Customer Service team environment and an interest in self development initiatives is essential
· Shows initiative, enthusiasm, displays empathy and has a good sense of humour