Main Responsibilities
· Working to support our customers in the specific businesses and within the Customer Service team
· Confidence in dealing with the product end users varying requests
· Works closely with the Sales Managers when updating and maintaining pricing contracts with customers
· Manages service complaints when necessary and, is empowered to resolve the problem as far is able, ensuring that prompt follow up is provided to the customer following investigation and closure on the system
· Responsible for handling all telephone enquiries form your customers and sales team including price, order, stock, and first line products enquiries
· Provide strong interaction with the sales and marketing team on appropriate marketing activities.
· On occasion required to visit key accounts, enhance and maintain existing, well established relationships and promote the customer service profile.
· · Manage customer orders and ensure stock allocation is completed in a timely manner
· Keeping customers informed of order status in a proactive manner