This is a fantastic opportunity to work for one of major utility companies in the South East.
You will receive training and support from your manager and the team, plus great working conditions and pay. This organisation has an outstanding reputation and prides itself of staff retention and professionalism.

My client is looking for 2 Data Input/Customer Service Clerks

JOB DESCRIPTION:
* Dealing with all customer contacts relating to accounts, both on the telephone, and in correspondence. Such contacts include, but are not limited to, the following:

* Apportionments;
* Written replies to billing enquiries;
* Processing daily cheque payments and resolution of related queries;
* Arranging payment plans including writing to customers to advise on plans and requesting initial payments;
*Corresponding with solicitors, banks, building societies, executors, etc;
*Turn-on/turn-off, arranging urgent turn-on with the Control Room;
* Missing payments;
* General enquiries regarding rateable value (rv) charges, meter charges, checking payments;
* Checking bank details and tariff charges;
* Advising customers when they are unable to pay;
* Processing credit card payments;
* Direct debit input;
* Direct debit cancellations and amendments;
* Void cheque corrections;
* Void direct debit corrections;
* Transferring incorrectly allocated cash;
* Raising, checking, and despatching refund cheques;
* Checking and despatching daily accounts;
* Enquiries relating to forwarding address for final account via council, landlords, agents, etc;
* Requesting meter readings for apportionments of accounts;
* Liaison with inspectors regarding problems on metered accounts;
* Meter removal and refit;
* Re-routing calls to other departments having established nature of customer query.

REQUIREMENTS:
* GCSE in English and Mathematics, minimum Grade C
* Computer literate, with a good telephone manner. Previous customer-facing experience and the capability to work unsupervised in a small team, managing own workload.
* Previous experience of dealing with abusive and difficult customers, both on the telephone and face to face

SPECIALIST TRAINING:
* Specialist training:
* HiAffinity Customer Billing and Complaint / Enquiry system
(Complex customer billing system with multiple charging areas and tariffs)
* CUSTIMAGE Document Imaging system iMASS View GIS
* Basic knowledge of water legislation and regulatory requirements

DESIRABLE:
* Assertiveness coupled with tact and patience.
* The ability to work under pressure during stressful and busy times within the Department such as after main billing, monthly meter billing, reminders, final notices, and claims.

HOURS:
* Monday - Friday 08.30 - 17.00
* PLUS - time and a half for the last half hour on Friday.

If you meet the above criteria then please contact me IMMEDIATELY.
We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003