Customer Service Advisor - West Yorkshire - Bradford - £13700 per annum + Benefits : Mon-Fri 9-5

Our client is looking for Customer Service Advisors to work for its busy offices in Bradford. Experience of customer service/admin/data entry is preferred.

The main purpose of the role is to offer a high standard of customer service by effectively responding to all inbound customer enquiries, identifying the customer?s needs and offering a suitable solution.

In order to apply for this role you must possess the following skills:
? Customer focussed, can demonstrate an approachable, polite, patient and empathetic manner. Can identify customer needs and offer realistic and suitable solutions whilst managing expectations.
? Works to own initiative, taking ownership of requests and queries through to completion
? Time management
? Diplomatic
? Communications, Active listening and questioning skills; Good verbal and written communication which is clear and concise to ensure understanding; Able to translate terminology into plain language; Speaks calmly
? Problem solving; Being able to identify and understand the nature of an enquiry and use logic, to offer an appropriate solution
? Flexibility; Able to work effectively in an environment that is changing and evolving. Willingness to undertake tasks outside own area or role when required.
? Team work; ability to work as part of a team to reach common goals
? Microsoft Packages (word)

This is an excellent opportunity to further your career with a company that can offer progression and skillset training.


Key words, 1 Administration 2 Customer Service3 Data Entry

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003