Hotel Booking Support Team Advisor - Sleepy Hollow, Thame - salary £19000 pro rata -20 hours part time Monday-Saturday, 19.00-23.00 shift


We are looking for a good people person fairly local to Thame who works well under pressure. You may be looking for the convenience of working in the evening on a part time basis. It may also suit someone who looking for second job but who has the skills for something a little more challenging. This role is responsible for ensuring that revenue is maximised through proactively analysing daily occupancy and effective communication with customers to resolve exceptional queries. If you can tick the boxes contact me-full training will be given.
Key Responsibilities Include:
? Support the company reservation policies and take ownership for all exceptional queries and follow through until an issue is satisfactorily resolved.
? Administration and logging exceptional queries onto internal database systems.
? Support colleagues in dealing with customer queries when requested by providing advice and assistance.
? Communicating with The company customers in a professional and timely manner.
? Monitor and check hotel reports to ensure all policies and procedures regarding reservations are complied with, and support the District and Hotel Managers to rectify any that are not.
? Analyse data and relevant reports in order to identify trends, issues and training needs, in order to ensure action plans are implemented and followed up.
? Always display a work style which supports the principles and values of the the business.
? Ensure assigned tasks and projects are always delivered within agreed timescales.

Key words, hotel, bookings, student, IT literate, trouble-shooter, concierge, Excel data, hospitality, adviser, part time evening

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003