Customer Service/office Manager - Brighton Area

Salary: £23-28,000

Due to expansion an opportunity has arisen for a Customer Service/office Manager working for the fastest growing company within the services sector. Reporting directly to the managing director you will be responsible for the day to day operations of a busy office envoirment.

The opportunity
Management of customer service and scheduling, which would include Statistical analysis and other management reporting

Customer service-, Administration and handling of cancellations, refunds and payment queries and reviewing the response of complaints also Handling sales channel customer complaints and Handling management calls requiring action.

Scheduling- quires, Authorising work orders, Liaison with new and existing suppliers regarding rates, Handling queried invoices

Staff Supervision
recruiting, training, motivation and appraisal of their performance
Set personal measures for all Staff
Potential problems flagged to the Managing Director

Qualifications
Degree level education desirable but not essential
Experience
Proven management or supervisory experience
Experience managing a Customer Services environment
Experience of improving efficiency/reorganising a busy office envoirment
Knowledge
Intermediate/advanced microsoft office
Skills & Abilities
Well developed communication skills - written and verbal
Excellent business numerical skills
Excellent customer focus
Highly accurate with good attention to detail
Ability to develop a successful team
Strong administration and organisation skills
Ability to work well under pressure
Good presentation skills
Strong management skills
Ability to interface with a variety of different people at all levels
Ability to work following own initiative
Personal Qualities
Flexibility
Good time management
Diplomatic
Team player
Vision
A leader
Motivation
Demonstrates drive
Proactive approach to work
Self-motivating
Strong commitment to customer service excellence, effectiveness and efficiency

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003